Resume

EXPERIENCE

IBM iX, Global Business Services, Atlanta, GA

SENIOR MANAGING CONSULTANT   2016-PRESENT

Lead the user experience strategy and design of large scale engagements while tackling multi-level complex problems that are massive in scale. As a UX Design Director, proven ability to lead projects and teams, yet energized by the opportunity to get deep in the details and be hands-on. Managed creative team, leading, mentoring and growing design talent.  Motivate and engage team members to achieve peak performance and high job satisfaction.

• Acted as interim Atlanta iX Studio Lead, filling gaps in team communication, staffing, and office management, while building staff morale in environment of uncertainty and change.
• Evangelized and taught IBM Design Thinking to consultants and practitioners across company, advancing company’s transformation into design-led company and transforming the way teams work.
• Planned and facilitated design thinking workshops with diverse client participants, bringing thought leadership and innovative solutions to complex industry challenges while inspiring multidisciplinary collaboration and organizational culture change towards empathetic, human-centric design.  
• Led Social and Digital Media Strategy and Planning workshops for IBM Impact Grants, educating and enabling non-profits in planning and creating campaigns that resonate with their target audiences and provide measurable results.

MANAGING CONSULTANT   2004-2016            

Operated as Associate UX Design Director, and led UX Design of large client engagements from initial visioning through final delivery across numerous initiatives over several years. Worked with many clients and global teams across multiple industries.

• Provided UX strategy, thought leadership, and detailed wireframe specifications for Coca-Cola’s loyalty platform throughout the entire design process, delivering continuous innovation and excellence for the #1 ranked beverage website.
• Led UX of first-of-its-kind mobile wallet integration of Apple Pay and Android Pay with vending and loyalty platform, growing consumer reach and engagement, reducing fraud and slashing redemption costs.
• Trained and advised globally-distributed ecosystem of agencies and service providers of Coca-Cola’s loyalty platform on campaign execution, fostering multidisciplinary and collaborative approach to successfully deliver boundary-pushing design.
• Delivered world-class, complex omnichannel experiences that exceeded clients’ expectations and met business objectives providing detailed, well-executed design deliverables and UX expertise throughout the lifecycle, from user needs’ discovery through design and testing.
• Elicited ideas and assisted team members in gaining shared understanding, aligning product team and stakeholders by communicating complex UX design concepts simply and effectively via user journeymaps, navigational flows / sitemaps, wireframes, and prototypes.

ADVISORY IT SPECIALIST / CONSULTANT  1999-2004

PROFESSIONAL & TECHNICAL SKILLS

• Disruptive Innovation
• Client Relationships
• Cross-Functional Delivery Excellence
• Digital Marketing
• Lifelong Learning
• Responsive Web, Mobile, Kiosk, IOT, Conversational Design
• Interaction Design
• Cognitive
• eCommerce
• Enterprise, B2B, B2C
• Agile Methodology
• Team Leadership

AWARDS & HONORS

• IBM Design Thinking Leader
• IBM Recognized Teacher / Educator
• Services Excellence Award
• Technical Achievement Award
• Manager’s Choice Award
• Consumer Products Insights & Solutions (Silver)

PROFESSIONAL DEVELOPMENT

• Gamification Course Certificate
• IBM Blockchain Fundamentals

EDUCATION

• Master of Science (MS), Information Design and Technology, Georgia Institute of Technology, Atlanta, GA
• Bachelor of Science (BS), Architecture, with honors, Georgia Institute of Technology, Atlanta, GA
• Certificate in Building Construction Development